Shipping & Return

Shipping & Return Policy

At Ordaraat Store, we are committed to providing a smooth, transparent, and reliable shopping experience. Please review our shipping and return policy below.

Shipping Coverage

Delivery Areas:

We currently deliver across all areas within Kuwait.

Future Expansion:

We are continuously working to expand our delivery services to additional countries and regions in the future.

Shipping Fees:

Flat Delivery Fee: 3 KWD on all orders within the State of Kuwait.

Free Delivery: Available on all orders valued at 20 KWD or more.

No Hidden Charges: All shipping fees are clearly displayed during checkout before payment confirmation.

Order Processing

Orders are processed Sunday through Friday.

Most orders are processed on the same business day.

Orders placed after the daily cut-off time may be processed on the following business day.

Orders placed during weekends or public holidays will be processed on the next working day.

Delivery Time:

Estimated Delivery Time:

Standard delivery within Kuwait: 1–2 business days.

We aim to provide free next-day delivery whenever possible. However, due to courier cut-off times or operational factors, delivery may occasionally take up to 2 business days.

Business Days:

Deliveries are processed and fulfilled daily, Monday through Sunday.

Important Note:

Delivery times are estimates only and may vary due to circumstances beyond our control, including weather conditions, traffic delays, public holidays, or courier-related issues.

Shipping Process:

Trusted Courier Partner

All orders are shipped through our trusted logistics partner, Allowmena Delivery Company.

Shipment Protection:

All shipments are securely packaged and insured. If your order is lost or damaged during transit, please contact our customer support team immediately for assistance.

Order Tracking:

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing:

A) Courier company details

B) Tracking number

C) Shipment tracking instructions

Track Your Order:

Customers can track their orders directly through our website using the provided tracking number.

Need Assistance?

For any shipping or tracking inquiries, our customer support team is always available to assist you.

Missing or Incorrect Items:

If you receive an order with missing or incorrect items, please contact us within 14 days of receiving your package.

Contact Email: info@ordaraat.com.kw

After reviewing the issue, we will work quickly to provide an appropriate resolution, including:

Replacement of the missing item(s), or a refund where applicable.

Return & Refund Policy

Return Eligibility:

We accept returns within 14 days from the date your order is delivered.

To qualify for a return:

A) Items must be unused, unworn, and in original condition.

B) Original packaging must be included.

C) Proof of purchase may be required.

Non-Returnable Items

The following items are not eligible for return:

A) Personalized or custom-made products

B) Perfumes

C) Items damaged due to misuse or improper handling after delivery

Return Shipping Costs

Customers are responsible for return shipping fees unless:

The item received is defective

The wrong item was delivered

The product significantly differs from its description

In such cases, Ordaraat Store will cover the return shipping costs.

Refund Process

Refunds are processed within 14 business days after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method used during checkout. Shipping charges are non-refundable unless the return is due to an error on our side.

If you have any questions regarding shipping, returns, or refunds, please contact us:

info@ordaraat.com.kw