We currently accept the following payment methods for orders placed on our website: Visa, Mastercard, American Express, Apple Pay, and, where available, cash on delivery. You can also choose to split your payments using Taly.

No problem. You don’t have to create an account to shop from Ordaraat Store. Simply select the items you like and check out as a guest. However, we recommend creating an account if you would like to add items to your wishlist or track your favorite brands. Please also note that if you would like to return or exchange an item that you purchased as a guest, you will need to create an account to be able to request a return or exchange.

If you’ve forgotten your Ordaraat account password, you can reset it by clicking the “Forgot Password” link from the log-in page. A link to reset your password will be emailed to you. If you are logged in and would like to change your account password, you can do so from the “Account Details” section of your account.

You can subscribe to our newsletters and change your newsletter preferences in your account's "Preferences" section if you want to receive the latest trends, offers, and information directly to your inbox.

After placing an order on the Ordaraat Store website, you can track it through the Oradraat website and app. If you've created an Ordaraat account, you can access the "My Orders" section to track your order. If you ordered as a guest, enter your order number and email address to track your order.

We strive to get your order to you as soon as possible, which means we cannot cancel or change your order once it has been prepared and shipped. However, you have a limited time after placing your order to cancel or modify the items if necessary. You can do this in your account's "My Orders" section. If you ordered as a guest, you can make changes using your order number and email address.

We frequently run promotions and sales through our website and app. Join our newsletter to receive updates and notifications about sales at our stores and on our website. Promotions and coupons are subject to our terms and conditions.

100%. Our selection of luxury jewelry and watches is carefully curated from top brands worldwide, ensuring authenticity.

There is a flat rate of 3 KD for orders under 15KD. Free delivery over 25 KD.

To ensure prompt service and prevent delays, please provide a complete delivery address and a valid contact number when placing your order.

Shipping timelines vary based on item availability:

In-Stock Items: Typically delivered same-day within the State of Kuwait.

Local Supplier Items: Sourced from external domestic partners; delivery takes 2–3 working days.

International Items: Sourced from external partners outside the State of Kuwait; delivery takes 10–25 working days.

Rest assured, the Ordaraat team operates continuously to ensure your orders arrive on time. Your absolute satisfaction remains our highest priority.

As an online store, we do not operate a physical showroom. However, we strive to provide detailed product descriptions, specifications, and high-quality images to help you make an informed purchase decision. If you have any questions about a specific product or require additional information, our customer support team will be happy to assist you. You can contact our customer service team by email at info@ordaraat.com.kw or call us at +965-65533188

Yes. After you place your order, our delivery department will inform you of the estimated delivery time. You can also confirm delivery details in advance by contacting our team before placing your order.

Yes. At Ordaraat Store, we are committed to protecting your privacy. Your personal information is stored securely, and payment details and passwords are not accessible to our employees. Any personal information you provide through our website is protected and stored on secure servers using industry-standard security measures. For your protection, payment card details and account passwords are encrypted and are not accessible to our employees. For more details, please refer to our Privacy Policy.

Refunds for payments made via Credit Card, K-net, or American Express will be processed to the same account within 15 business days. Please check with your card provider if you experience any delay.

Products must be returned with the original invoice and price tag attached. The items must be in perfect, unused condition. Perfumes cannot be exchanged or returned after the factory seal is broken.

If you've forgotten your password, simply go to the Sign In/Register page and select "Forgot Password?" For security, an automatic email with a link to reset your password will be sent to your registered email address. Follow this link to create a new password.

All transactions on ordaraat.com.kw are secure. Our website uses SSL encryption to protect your personal and payment data, and we do not store any credit card information. All payments are processed securely through our payment provider, Tahseel Company.